Hi folks! We're noticing some trends in how the ILL system is behaving when requesting multiple copies, and we're coming up with solutions of how best to navigate them. Please read the info in this document and print it for safekeeping, because it directly affects how you request your ILLs. 
 
And yes, we're working with TLC to continue improving ILLs. Remember, TLC created this just for us, and it's still a work in progress. Most of us don't remember or don't know how our previous system went through growing pains as it evolved over time, too.
 
Oh, and by the way, if you don't already keep some kind of log of your ILLs, please start one. (I do!) Trust me, it will help you save your sanity. And we do periodically ask for stat counts to report to the state.
Template for keeping track of ILLs (make a copy and use this however you wish)
 
Good news: There are aspects of the ILL system that work more closely to our previous union catalog, than we previously realized. 
Bad news: We are learning that requesting multiple copies requires changing a couple of things in our workflow to make it more successful.
Good news: TLC wants to continue to make it better. They really, truly listen to us and work with us to grow and learn.